여행사의 지식경영 도입방안에 관한 연구

• 영문명: A Study on the Way Installation for Management Based on the Knowledge of Travel Agencies
• 발행기관: 관광경영학회
• 저자명: 이익수(Yksu Lee)
• 간행물 정보: 『관광경영연구』제4권 제4호, 178~200쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.12.31

영문 초록

This research starts under the object to make up for the difficulties on the management of the travel agencies. The alternative shown in this research is to adopt the management based on the knowledge but it's level does not reach the detail application but the introduction of it's application method. That will be dealt with the next research. The travel agencies are much related with the management based on the knowledge such as the fact that the asset of travel agencies are composed with more that of knowledge than real. But The actual management of them is not executed as such to the extent that they struggle only for the short term's ordinary interests. It's fundamental reason is their paltriness. The object of this research is useless to these small travel agencies in some aspect. But it is the undeniable reality. The management based on the knowledge is a developed pattern of general management concentrated on the informations. The informations added individual experiences and knowhow become knowledge and this knowledge will be the criteria to heighten these individuals' position. The agencies have to try to change and develop these individuals' knowledges into the agencies'. And they have to equip the system of education, recruitment and rewards for it and construct the infra structure for knowledge management as well as the change of headquarter understandings is required.

목차

Ⅰ. 서 론

Ⅱ. 여행사의 지식경영에 대한 이론적 고찰

Ⅲ. 여행사의 경영실태와 문제점

Ⅳ. 여행사의 지식경영 도입방안

Ⅴ. 결 론

참고문헌