IPA 분석을 활용한 피부미용사 직무능력수준의 비교연구

• 영문명: A Comparative Study on the Level of Job Competencies of Aesthetician Using Important-Performance Analysis: Focused on Group Differences related to National Competency Standard
• 발행기관: 한국인체미용예술학회
• 저자명: 김신희(Shin-Hee Kim) 정연자(Yeon-Ja Jung)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제19권 제3호, 65~80쪽, 전체 16쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2018.09.20

영문 초록

The purpose of this study is to re-organize the components of job competency for aestheticians based on the National Competency Standards (NCS) and SERVQUAL model and to compare the level between the NCS completed group and non-completed group using a t-test and Importance-Performance Analysis(IPA). The results of study were as follows. First, the job competencies of aestheticians were composed of three factors such as expertise including professional attitude, professional knowledge, procedural technique, and skillfulness, reliability and communication including understanding and consideration. Second, according to the t-test result, a professional attitude, procedural technique, reliability, and understanding showed that there were significant mean differences. In addition, the mean value of the non-completed group was higher compared to the completed group. Third, the results of the IPA showed that reliability was a common factor of both groups. which was included in Quadrant Ⅰ(keep up the good work). Moreover, in the NCS completed group, factors on the side of interaction were mainly distributed in Quadrant Ⅰ and Ⅱ, whereas in the non-completed group, factors related to technological capabilities were mainly distributed in both sections. These results can be provided as various information resources for practitioners in order to make the appropriate decisions.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법론

Ⅳ. 연구결과

Ⅴ. 결론

키워드

Comparative Study(비교연구) Importance-Performance Analysis(IPA)(주요-성과분석) Job Competency(직업 능력) National Competency Standards(NCS)(국가 역량 표준) SERVQUAL(서브퀄)