非工作时间与工作相关电子沟通量表开发与实证研究

• 영문명: Development and Empirical Research of the Scale for Work-Related Electronic Communication during Non-working Time
• 발행기관: 대한중국학회
• 저자명: 노복동(Bok‑Dong Noh) 장려동(Li‑Dong Zhang) 허웬웬(Wen‑Wen He)
• 간행물 정보: 『중국학(구중국어문론집)』第89輯, 685~712쪽, 전체 28쪽
• 주제분류: 인문학 > 기타인문학
• 파일형태: PDF
• 발행일자: 2024.12.31

국문 초록

In the context of the rapid development of information technology and the continuous transformation of work patterns, the phenomenon of work-related electronic communication during non-working hours has become increasingly prevalent, and its impact on employees has become an important research topic. This study conducted in-depth interviews with 18 employees from different industries and job levels, and used open coding and axial coding to conduct an in-depth analysis of the interview results to construct the relevant main categories and content framework. Based on this, a questionnaire was designed and 526 valid questionnaires were obtained through the Questionnaire Star platform. Subsequently, through reliability analysis, exploratory and confirmatory factor analysis, a systematic and comprehensive measurement dimension system was finally constructed. This system includes two first-level indicators of internal personal traits and external communication situations, and is further subdivided into six second-level indicators and eight third-level indicators. The scale system constructed in this study provides a scientific empirical basis for enterprises in managing work-related electronic communication during non-working hours, helps enterprises gain an in-depth understanding of the behavior patterns and ability characteristics of employees in this context, and thus optimize management strategies. At the same time, employees can also better understand their own situation based on this scale system, and then adjust their own behaviors and mindsets in a targeted manner to achieve a balance between work and life.

영문 초록

在信息技术迅猛发展与工作模式持续变革的背景下，非工作时间与工作相关的电子沟通现象愈发常见，其对员工产生的影响成为重要研究课题。本研究通过深度访谈来自不同行业及岗位层级的18名员工，并运用开放式编码和主轴编码对访谈结果进行深入分析，构建起相关主范畴与内容框架。以此为基础设计问卷，借助问卷星平台获取526份有效问卷。随后经过信度分析、探索性与验证性因子分析，最终构建出一套系统且全面的测量维度体系，该体系包含内在个人特质和外部沟通情景两个一级指标，进一步细分出六个二级指标和八个三级指标。本研究构建的量表体系为企业在管理非工作时间电子沟通方面提供了科学的实证依据，有助于企业深入了解员工在该情境下的行为模式与能力特点，从而优化管理策略。同时，员工也能够依据此量表体系更好地认识自身状况，进而有针对性地调整自身行为与心态，实现工作与生活的平衡。

목차

1. 绪论

2. 理论基础及文献综述

3. 深度访谈设计实施与结果分析

4. 问卷调查与实证分析

5. 研究结论与实践启示

키워드

비근무시간 의사소통 온라인 의사소통 의사소통 능력 조직행동 Non-working hours communication Electronic communication Communication ability Organizational behavior 非工作时间沟通 电子沟通 沟通能力 组织行为