미용인의 갈등관리방안에 관한 이론적 연구

• 영문명: Theoretical Study on How to Manage Conflicts of Beauty Artists
• 발행기관: 한국인체미용예술학회
• 저자명: 이무진(Lee Moo-Jin) 고성현(Ko Sung-Hyun)
• 간행물 정보: 『한국인체미용예술학회지』한국인체예술학회지 제5권 제2호, 327~349쪽, 전체 23쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2004.12.01

영문 초록

  It can be said that conflicts are various phenomena that exist in human relationships and organizations in the lives of human beings. Therefore, there came to be various types of conflicts necessarily according to goals and desires in organizations where human beings participate. Conflicts can be divided into various parts according to the perspective.
  Currently, from small beauty salons to franchise-type organizations, the beauty culture work has been changed and it has been more specialized. Various things including conflicts between members of beauty salons, work-related conflicts, adaptation processes, and conflicts with customers occur, and these can significantly affect the performance and the satisfaction level of customers.
  Especially as beauty salons have become more organized as companies, pursuing new concepts of services for the improvement of the qualitative satisfaction level of customers, how to solve conflicts in current situations and how to solve conflicts with customers have become necessary to be studied.
  Therefore, this study examines the definition and features of conflict, sources, types, functions and results of conflicts theoretically, analyzes them, and presents the directions for the further studies on how to manage conflicts.
  Along with the recognition that conflicts can be useful and destructive, the importance of the conflict management has been emphasized, so among the effects of conflicts on organizations, the management plans and ways to promote conflicts have been more focused. From the perspective of the beauty salon management, it can be said that this kind of change of recognition and the management plans are more important.
  Therefore, it can be summarized as the following 3 points through personal conflict management plans presented in this study.
  First, it is the improvement and management of human relations in beauty salon organization, it will contribute to the fulfillment of goals of organizations where each on belongs to, and establish the development of beauty salon organizations.
  Second, the causes of conflicts between individuals include differences between individuals and their recognitions, the loss of authority, unjust personnel administration, goal differences, functional differences, etc.
  Third, conflict management plans, presented in this study, focus on the positive roles of conflicts and conflict promotion plans, so they affect the personal conflict manage, work satisfaction level, and the productivity improvement through the increase of the satisfaction level of customers.
  Through this study, the examination through the realistic actual proof analysis should be performed so that various types of studies, which can be directly applied to conflict management for beauty salons, can be performed positively.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 갈등에 관한 이론적 고찰
Ⅲ. 미용업의 특수성과 변화 및 미용조직 갈등의 원인
Ⅳ. 미용조직의 갈등관리 방안
Ⅴ. 요약 및 결론
참고문헌

키워드

conflict management beauty artists