Problem Solving: A User-Oriented Approach in Public Affairs

• 영문명: Problem Solving: A User-Oriented Approach in Public Affairs
• 발행기관: 대한사고개발학회
• 저자명: Kin Wai Michael Siu
• 간행물 정보: 『The International Journal of Creativity & Problem Solving』제19권 제1호, 59~68쪽, 전체 10쪽
• 주제분류: 사회과학 > 교육학
• 파일형태: PDF
• 발행일자: 2009.04.30

영문 초록

To solve problems related to public affairs, or matters concerning the public's interests and benefits, different governments, policymakers, professionals and the general public may put emphasis on different particular levels, areas or aspects. Some emphasise on policy and plan, some emphasise on creative invention, design and implementation, while some emphasise on the management and maintenance matters. Some may try to take a more comprehensive and inclusive way to consider all of these levels, areas and aspects. However, most of the time the results of these so-called comprehensive and inclusive ways is not so satisfactory since there is a lack of centre ? core, hub, focus ? to link different emphases together. Borrowing case studies in public toilets, this paper urges a balanced consideration on three different levels: plan, implementation, and management. Taking "users" as the centre to link these three levels of considerations together, the paper initiates a new user-oriented model for planning, implementing and managing public affairs.

목차

INTRODUCTION

CASE STUDIES: PUBLIC TOILETS

BIASED PERCEPTIONS AND PRACTICES

WIDER PERSPECTIVES

DIFFERENCES AND SIMILARITIES

PARTICULARITIES

CHANGING WANTS AND NEEDS

THREE LEVELS OF WORK

CONCLUSIONS

REFERENCES

키워드

User-oriented, Public affairs, Plan, Implementation, Management