관광호텔일식당서비스의 고객에 의한 평가에 관한 연구

• 영문명: A Study on the Customer's Evaluation of Japanese Restaurant Service in Deluxe Hotel
• 발행기관: 관광경영학회
• 저자명: 윤기열(Kiyeol Yoon)
• 간행물 정보: 『관광경영연구』제4권 제3호, 102~123쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.10.31

영문 초록

The purpose of this study is to find out the factors which affect the service evaluation in deluxe hotel Japanese restaurant, to find out the demographic characteristics, and to find out how the factors affect the service evaluation in hotel Japanese restaurant. The suggestion of this study is as follows. First, Traning and education for Japanese restaurant staff is needed, and the improvement of facility environment is really required. Eventually, to improve service evaluation on Japanese restaurant by the clients, traning and facility environment is very important.

목차

Ⅰ. 서 론

Ⅱ. 연구의 이론적 고찰

Ⅲ. 조사설계와 결과분석

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌