여행사 카운터 종사원의 직무만족에 관한 연구

• 영문명: A Study on the Job Satisfaction of the Travel Agency Counter Staff
• 발행기관: 관광경영학회
• 저자명: 공윤주(Younjoo Kong)
• 간행물 정보: 『관광경영연구』제4권 제3호, 5~23쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.10.31

영문 초록

The purpose of this study is what factors affect travel agency counter staff's job satisfaction. In this research, the theory of job satisfaction is generally reviewed, and empirical research is performed with travel agency counter staff. This study shows that the factors affecting counter staff are job itself, pay, supervision, opportunities for promotion, working conditions, human relation behaviors of supervisors or co-workers. In those of factors, the factors affecting counter staff job satisfaction are job itself, pay, work time, conditions of working place and co-worker relations. I propose that presidents should manage employees who work experience is very short for one or two years and recognize that counter staff need higher pay and improve working time being compared with other company.

목차

Ⅰ. 서 론

Ⅱ. 연구의 이론적 고찰

Ⅲ. 조사설계와 분석방법

Ⅳ. 분석결과와 종합토의

Ⅴ. 결 론

참고문헌