서비스직 근로자의 고객응대업무와 프리젠티즘: 상사 지지의 조절효과

• 영문명: Exploring Interaction between Interactive Services and Presenteeism of Korean Service Workers: The Moderating Effects of Supervisor Support
• 발행기관: 한국직업건강간호학회
• 저자명: 이복임
• 간행물 정보: 『한국직업건강간호학회지』제33권 제2호, 74~82쪽, 전체 9쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2024.05.31

국문 초록

Purpose: This study delves into the relationship between interactive services and presenteeism among Korean service workers, aiming to discern the moderating effects of supervisor support on the relationship. Methods: Utilizing secondary data from the sixth Korean Working Conditions Survey, involving 7,628 service workers, this study conducted logistic moderated regression analysis to scrutinize the moderating effects of supervisor support on the relationship between interactive services and presenteeism. Results: Approximately 10% of workers experienced presenteeism in the previous 12 months. Females, low-educated, elderly, those working long hours, and low-wage workers were more likely to perceive presenteeism. Notably, a statistically significant U-shaped curvilinear relationship was observed between interactive service duration and presenteeism. The results also underscore the moderating role of supervisory support in shaping the relationship between interactive services and presenteeism. Conclusion: The study highlights the significance of supervisor interest and support in promoting workers’ health, thereby not only improving the wellbeing of individual workers but also fostering organizational productivity by reducing presenteeism.

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결론 및 제언

키워드

Occupation groups Presenteeism Social support Moderator variable