관광호텔 Front Desk Agent의 직무만족에 관한 실증연구

• 영문명: A Study on the Job Satisfaction of Front Desk Agent
• 발행기관: 관광경영학회
• 저자명: 서동수(Dongsoo Suh)
• 간행물 정보: 『관광경영연구』제5권 제2호, 78~95쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2001.06.30

영문 초록

The purpose of this study is to present an influencing factor which effects on front desk agent job satisfaction and to help improve their job satisfaction. In order to achieve the above purpose, I have run parallel analysis with both the literature and empirical study. I adopted a questionnaire for the empirical study, which is based on a literature study basically. The result of this study is First, Female is lower than man on the personnel evaluation of merits. second, career within 1 year has a good relationship with manager. on the other side, Career with over 7years has a low recognition on the personnel evaluation. third, Working Environment and duty right is lower than other factors. So the suggestion of this study is as follows. 1. Offer the opportunity of promotion equally between male and female. 2. Necessity of manager's retraining and reeducation for taking the qualities of professional knowledge and staff control. 3. Magnification of duty right in working and Improvement of working environment.

목차

Ⅰ. 서 론

Ⅱ. 연구의 이론적 고찰

Ⅲ. 조사설계 및 분석방법

Ⅳ. 분석결과 및 종합토의

Ⅴ. 결 론

참고문헌