호텔 종사원의 임파워먼트와 조직몰입에 대한 차이분석

• 영문명: A Study on Empowerment and Commitment to Organization Depends on Characteristic of Hotel Employees
• 발행기관: 관광경영학회
• 저자명: 하용규(YongKyu Ha)
• 간행물 정보: 『관광경영연구』제11권 제1호, 217~238쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.02.28

영문 초록

This allows employees to make quick decisions, which directly influences response to customers' desires, which is most often expressed at the service encounter where most of the interaction between employees and customers occur. Therefore, empowered employees improve their individual job performances by exerting themselves to become professionals in their respective work fields, and thus ultimately maximize overall performance as an organization. For such reasons, managers in the hotel industry need to introduce empowerment, which is one of the best management practices, for improvement in organizational performance. In addition, it is necessary to understand sufficiently the concept of empowerment, organizational commitment and make a thorough examination of its various elements and employee's individual characteristics. According to the results of the study, managers in the hotel industry should consider in advance employees' individual characteristics when trying to adopt empowerment and considering organizational commitment.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구 조사설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Empowerment Job Performance Individual Characteristics Organizational Commitment