셀프서비스 연구 이슈와 추세에 대한 코로나-팬데믹 발생 전후 차이 분석

• 영문명: An Analysis of the Differences of the Self-Service Research Issues and Trends before and after COVID-19 Pandemic: A Bibliometrics Approach by Using Citespace
• 발행기관: 한국IT서비스학회
• 저자명: Wu Haoxi 고준
• 간행물 정보: 『한국IT서비스학회지』제21권 제6호, 53~72쪽, 전체 20쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2022.12.30

영문 초록

As a trend of modern service industry, self-service has been widely concerned by all walks of life, but there is a lack of literature on systematic management of the overall research in this field. Recently, people's lifestyle has been forced to change due to the influence of COVID-19, while there have been some changes in the field of self-service research. Based on the Web of Science data source, this study takes the literature of self-service field before and after the outbreak of COVID-19 as the research object, and summarizes the development process, research status and future research trend of self-service field through the Citespace visualization tool. The research shows that firstly, academic circles continue to be enthusiastic about self-service field research, cooperation between countries is becoming more and more diversified. Secondly, the communication between researchers is becoming more and more intensive, and the cooperation between different disciplines gradually becomes the mainstream. Third, related research gradually shifted to the practical application of technology, the research perspective gradually shifted from the initial traditional retail perspective industries such as tourism services. Finally, the role of customer experience and participation behavior in self-service process is gradually emphasized.

목차

1. 연구배경과 목적

2. 이론적 배경

3. 연구방법

4. 결과 분석

5. 결론

참고문헌

키워드

Self-service Self-service technology Bibliometrics Citespace Research frontier Knowledge map