종합사회복지관 서비스 질이 이용자의 심리적 안녕감에 미치는 영향

• 영문명: The Effect of Service Quality of the Community Social Welfare Center on Psychological Well-being of Users
• 발행기관: 한국비교정부학회
• 저자명: 이은희(Eun-Hee Lee)
• 간행물 정보: 『한국비교정부학보』제23권 제3호, 347~368쪽, 전체 22쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2019.09.30

영문 초록

This study was conducted in order to gain basic data for community welfare center users. This data will be used to get better understanding on how to improve service satisfaction for center users. The research will additionally look into how service quality affects the level of service satisfaction and the psychological well-being of community members using the center. The analysis was conducted by using service quality as the mediating factor and verifying how it affects the psychological well-being of service users. Through the analysis it was found that service quality did indeed have a direct effect on the center users psychological well-being. This result shows that in order to increase the psychological well-being of community members using the welfare centers, service usage satisfaction has to be improved and to achieve this the overall service quality has to be improved as well. In other words, there is a need to increase welfare center users psychological well-being through efforts to improve welfare center service quality. This will as a result increase service user satisfaction. In the future, efforts are needed to develop customized programs for each generation, to improve the quality of services through leader trust and organizational commitment, to provide institutional support for the modernization of facilities and equipment, and to develop programs that are centered on personal growth.

목차

Ⅰ. 서 론

Ⅱ. 선행연구 검토

Ⅲ. 연구 방법

Ⅳ. 연구결과

Ⅴ. 결론 및 제언

참고문헌

키워드

서비스 질 이용만족도 심리적 안녕감 종합사회복지관 리더 신뢰 Service Satisfaction User Satisfaction Psychological Well-Being General Social Welfare Center Trust in Leadership