호텔從事員의 職務스트레스 要因이 職務滿足에 미치는 影響에 관한 硏究

• 영문명: A Study on the Effect of Hotel Employee's Job Stressors on Job Satisfaction - Focused on the Five-star hotels in Seoul -
• 발행기관: 청운대학교 관광산업연구소
• 저자명: 朴鍾讚(Park, Jong-Chan) 權寧麟(Kwon, Young-Lin) 朴翔圭(Park, Sang-Gyu)
• 간행물 정보: 『관광산업연구』관광산업연구 제2권 제1호, 52~65쪽, 전체 14쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.09.30

영문 초록

This paper studies the influence of job stress upon job satisfaction demonstratively. In the empirical study, the influential analysis of the job stress of the hotel employees on the job satisfaction was conducted by using questionnaires. The questionnaire investigation was conducted form the 350 employees of the five-star hotels located in Seoul. Remaining 340 questionnaires with the exception' responses 10 questionnaires were used for the analysis. For the statistical treatment of the investigated materials, Factor Analysis and Regression Analysis were adopted through SPSS 12.0 windows. The findings of the empirical analysis through these analytical techniques are summarized as follows: The job stressors have no statistical relationships with job satisfaction. The stressors were role conflicts, role overload, role ambiguity, business quality.

목차

I. 서 론

II. 이론적 배경

III. 연구 모형 및 가설 설정

IV. 실증분석

V. 결 론

키워드

Job Stress Job Satisfaction Role Conflicts Role Overload