전자상거래 분쟁 유형 및 해결 방안 - 온라인 대안적 분쟁해결제도를 중심으로

• 영문명: Dispute Patterns and Its Solution of Electronic Commerce -Focused on On-line Alternative Dispute Resolution-
• 발행기관: 한국국제상학회
• 저자명: 이길남(Kil-nam Lee) 윤영한(Young-han Yoon)
• 간행물 정보: 『국제상학』國際商學 第21卷 第4號, 227~244쪽, 전체 18쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2006.12.01

영문 초록

  With the rapid growth of Information Technology, electronic Alternative Dispute Resolution(e-ADR) has become available and important. It provides several kinds of on-line services such as Case Management System, e-Filing, e-triaIs, e-Appeals, e-Court rooms and Hearings, and so on.
  Hence all disputes arising out of e-commerce may be resolved using e-ADR. This can cover various disputes from B2B, C2C and B2C. And because it is speedy, inexpensive and electronic form of dispute resolution, both business organization and consumers can participate in e-ADR procedure with the convenience of their business or home environment. Nevertheless it has some kinds of shortcomings as well. Furthermore as dispute resolution by e-ADR will be based. upon information of commercial or private sensitivity, the requirement for a trusted solutions provider, operating in a secured environment, has been increasingly necessary.

목차

Abstract
Ⅰ. 문제의 제기
Ⅱ. 전자상거래의 분쟁 현황과 동향
Ⅲ. 전자상거래의 분쟁 해결 방법
Ⅳ. 대안적 분쟁해결 제도의 발전 동향 및 전망
Ⅴ. 결론
참고문헌

키워드

On-Line ADR ODR e-ADR Dispute Pattern and Solution