소진, 직무만족, 직무불만족과 반응행동과의 관계 분석

• 영문명: The Relationship between Burnout, Job satisfaction, and Job dissatisfaction and Response Behaviors: An Application of Farrell's EVLN model
• 발행기관: 한국관광학회
• 저자명: 孫海敬
• 간행물 정보: 『관광학연구』제35권 제2호, 293~314쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.03.31

영문 초록

Using a sample of 167 five star hotel employees, this paper investigated the relationship between burnout, job satisfaction, and job dissatisfaction and different types of response behaviors. Farrell's exit, voice, loyalty and neglect(EVLN) model was employed to test the relationship. Results showed that burnout was the main factor of both job satisfaction and job dissatisfaction. It implies that burnout might reduce job satisfaction and increase job dissatisfaction at the same time. Results also indicated that burnout could lower voice behavior, while it might heighten neglect behavior. In contrast, job satisfaction might raise loyalty behavior and decrease neglect behavior. while job dissatisfaction could reduce loyalty behavior and increase neglect behavior. Findings from this study might be helpful for hotel mangers to establish internal marketing strategies.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경 및 가설 설정

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

소진 직무만족･불만족 이탈 발언 충성 태만 Burnout Job satisfactionㆍdissatisfaction Exit Voice Loyalty Neglect