프로젝트 계획의 변동이 고객만족도에 미치는 영향

• 영문명: The Effect of the Project Plan Variance on Customer Satisfaction: Focus on IT Project Results
• 발행기관: 한국IT서비스학회
• 저자명: 윤형석 이석주 김승철 박소현
• 간행물 정보: 『한국IT서비스학회지』제21권 제5호, 51~64쪽, 전체 14쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2022.10.31

영문 초록

Companies are planning and executing IT projects using information technology as a means to secure external competitiveness. However, IT projects have high risks and uncertainties due to the invisibility of outputs (systems, services, products), and changes in plans frequently occur during project execution. As a result, most IT projects are closed without achieving the target performance. This can lead to a waste of resources and money for the company, which in turn leads to the loss of opportunities to enter new markets. This study intends to analyze the effect of changes in the project plan on customer satisfaction, which is the project performance. Also, we want to find the importance of project planning so that the target performance of the IT project can be achieved. For the empirical analysis of this study, about 500 actual project data were collected. As for the analysis method, statistical analysis such as simple and multiple regression analysis and control effect was performed. Looking at the results of the analysis, it was found that the scope change affects the cost change and the schedule change. Also, changes in scope and cost were found to affect project performance. The theoretical performance of this study proved the theoretical fact that good project performance comes out if the IT project is executed as planned. The practical performance suggested the need for a change in project management by proving that thorough execution of the project planning stage can improve the project performance in the Korean project management culture, where the project planning stage is poorly performed for the rapid implementation of the IT project.

목차

1. 서론

2. 이론적 배경

3. 연구의 설계

4. 실증분석

5. 결론

참고문헌

키워드

IT Project Project Plan Project Plan Variations Customer Satisfaction