여성긴급전화1366 상담원의 신경증 성향이 직무스트레스와 심리적 소진에 미치는 영향

• 영문명: The Effects of Neuroticism on Job Stress and Psychological Burnout in Women’s Emergency Hotline 1366 Counselor’s: Moderating Effect of Mindfulness
• 발행기관: 한국아동가족복지학회
• 저자명: 배영선(Young-Sun, Bae) 김경미(Kyoung-Mi, Kim)
• 간행물 정보: 『한국가족복지학』Vol.27 No.1, 81~99쪽, 전체 19쪽
• 주제분류: 사회과학 > 사회복지학
• 파일형태: PDF
• 발행일자: 2022.03.30

영문 초록

Objective: This study investigates whether neuroticism and mindfulness would be effect on job stress and psychological burnout of women's emergency hotline 1366 counselors. Further, the study explores that mindfulness could be a moderate of neuroticism on job stress and burn out. Methods: The research subjects consisted of 243 counselor working at 1366. They completed questionnaires consisting of neuroticism, psychological burnout, job stress, and mindfulness. The data were analyzed using SPSS 22.0. Results: The results indicated that the neuroticism had a positive effect on job stress and psychological burnout. Mindfulness also negatively affected job stress and psychological burnout. In addition, mindfulness moderated in the relation between neuroticism and job stress. Conclusions: These results showed that neuroticism of 1366 counselors affects job stress and psychological burnout, and mindfulness is a protective factor. It is expected to be an important resource for training and education for counselors with neuroticism.

목차

Ⅰ. 서 론

Ⅱ. 연구방법

Ⅲ. 연구결과

Ⅳ. 논의 및 결론

References

키워드

여성긴급전화1366 상담원 신경증 성향 직무스트레스 심리적 소진 마음챙김 Women’s emergency hotline 1366 counselor Neuroticism Job stress Psychological burnout Mindfulness