한·일 항만서비스품질 만족조사를 통한 양국의 항만협력과 발전방안

• 영문명: Development Strategy of Port Cooperation between Korea and Japan through the Survey of Port Service Quality
• 발행기관: 한국해양비즈니스학회
• 저자명: 최두원(Doo-Won, Choi) 강용준(Yong-Joon, Kang)
• 간행물 정보: 『해양비즈니스』제21호, 139~172쪽, 전체 34쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2012.04.30

영문 초록

Even during the recession of marine transport the quantity of goods transported in ports in China are increasing. Large Chinese ports are exploiting economies of scale and threatening Korean and Japanese ports livability. In order to defend against growing Chinese ports, Korea and Japan ports are focusing on improving port service quality and customer satisfaction instead of improving facility and lower costs. The object of this study is to identify and assess the key determinants of port service quality and to determine the quality of service offered by two main ports(Pusan Port and Tokyo Port) in Korea and Japan using Four-dimensional model and a Customer Satisfaction Index to measure port customers' level of satisfaction at these main ports. This paper researched satisfaction levels of shipping companies, forwarding companies and ship owners towards port services achieved by cooperation between Korean and Japan ports. Also we studied the causation and influence between Korean and Japan port service satisfaction.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경 및 선행연구 검토

Ⅲ. 연구방법

Ⅳ. 실증분석 결과

Ⅴ. 연구결과의 요약 및 결론

참고문헌

키워드

한일협력 항만서비스품질 고객만족 항만협력 동북아 항만 Port Service Quality Customer Satisfaction Maritime cooperation Port of North East Asia