호텔 아웃소싱의 知覺 屬性이 經營成果와 滿足度에 미치는 影響

• 영문명: A Study on Effect of the Perceived Attributes on the Management Performance and Satisfaction in Hotel Outsourcing
• 발행기관: 청운대학교 관광산업연구소
• 저자명: 신형섭(Shin, Hyung-Sup)
• 간행물 정보: 『관광산업연구』관광산업연구 제5권 제1호, 114~134쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.05.31

영문 초록

In this study, cognitive performance property of outsourcing hotel management performance and to identify and understand the relationships of factors affecting competitiveness of the hotel company and the future-oriented management strategy for the efficient utilization of outsourcing is proposed. The results of study are as follows: First, the impact of outsourcing on financial performance, quality of service is perceived property. In particular, service quality has a positive impact on financial performance for the growing outsourcing of hotel service quality is perceived to be important were analyzed. Second, the technology and the quality of the services affected. However, the technical and business skills that were analyzed in the negative affect. Ability to work to take advantage of the increase in the cost of the hotel, and that perception is analyzed. Third, the external and the ability to work and had an impact on the quality of service. Therefore, service quality and positive impact on the technology that has been analyzed that, for the increased cost of service quality perceptions in the hotel and that is analyzed. Fourth, External influence and perceived attributes of outsourcing is the mutual support and service quality. Impact of outsourcing a lot of satisfaction, perceived service quality attributes, business skills, is mutual support . Satisfaction with service quality and business skills can be seen that high impact.

목차

ABSTRACT

Ⅰ. 서 론

Ⅱ. 이론적 고찰

Ⅲ. 실증조사 설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

아웃소싱 지각속성 경영성과 만족도 cognitive performance property of outsourcing Management Performance satisfaction