바리스타의 감정노동이 소진, 이직의도에 미치는 영향

• 영문명: An Impact of Bar istas’ Emotional Labor on Burnout and Turnover Intention: Focused on Franchise Coffee Shop
• 발행기관: 한국커피협회
• 저자명: 이양희
• 간행물 정보: 『한국커피문화연구』제5권 2호, 42~57쪽, 전체 16쪽
• 주제분류: 복합학 > 학제간연구
• 파일형태: PDF
• 발행일자: 2019.12.31

영문 초록

The purpose of this study is to examine how baristas working at franchise coffee shops affect burnout and turnover intention through emotional labor and to provide implications from the results. The population of this study was set up as a franchise coffee shop in Busan, and a questionnaire was surveyed for baristas currently working in these coffee shops. Statistical analysis of the data was performed using SPSS 21.0. Frequency analysis and exploratory factor analysis were conducted to confirm that the items in the factors were measured correctly to analyze the demographic characteristics of 322 respondents. The results and implications of this study are summarized as follows. First, in this study, the relationship between emotional labor and burnout of baristas in franchise coffee shops supports the results presented in previous studies. Second, the results of this study showed that emotional labor had a significant effect on burnout. Third, burnout had a significant effect on turnover intention.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Emotional Labor Burnout Turnover Intention