외식 프랜차이즈 슈퍼바이저의 직무스트레스가 직무만족과 이직의도에 미치는 영향

• 영문명: The Impact of Job Stress on Job Satisfaction and Turnover Intention of Food Service Franchise Supervisors
• 발행기관: 한국프랜차이즈경영학회
• 저자명: 명민식(Min Sik MYEONG) 정나리(Na Ri JUNG)
• 간행물 정보: 『한국프랜차이즈경영연구』제15권 제4호, 33~47쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2024.12.31

국문 초록

Purpose: This study investigates how job stress affects job satisfaction and turnover intention among foodservice franchise supervisors, addressing a notable research gap by identifying and analyzing specific stress factors. These include role stress, relationship stress, and compensation stress, which are examined for their impact on job satisfaction and supervisors’ intentions to leave their positions. Research design, data, methodology: Data were collected from 240 supervisors working in foodservice franchise companies using a structured survey that assessed the three dimensions of job stress. Structural equation modeling was conducted using SPSS 22.0 and AMOS 22.0 to explore the relationships among job stress, job satisfaction, and turnover intention. Result: The results indicated that role and relationship stress significantly reduced job satisfaction and heightened turnover intention, while compensation stress had no statistically significant effects. Furthermore, job satisfaction was found to mediate the relationship between role stress, relationship stress and turnover intention, highlighting its critical protective role in reducing the likelihood of turnover. Conclusions: Franchise organizations can improve supervisor retention by addressing role ambiguity and promoting better workplace relationships. Practical steps include offering clear job descriptions, improving communication, and establishing conflict resolution processes. These insights enrich the job stress literature and provide actionable strategies for enhancing HR management in franchise settings.

목차

1. Introduction

2. Literature Review

3. Research Design

4. Empirical Analysis

5. Conclusion

References

키워드

Supervisor Job Stress Job Satisfaction Turnover Intention