프로젝트 과정품질이 프로젝트 성과에 미치는 영향

• 영문명: A Study on the Effect of Project Process Quality on Project Success : Focusing on SI(System Integration) Project
• 발행기관: 한국IT서비스학회
• 저자명: 고덕성(Deok-Seong Ko)박소현(So-Hyun Park) 김승철(Seung-Chul Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제18권 제2호, 75~96쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2019.06.30

영문 초록

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project s success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

목차

1. 서 론

2. 이론적 배경

3. 연구 설계

4. 실증 분석

5. 결 론

키워드

IT Outsourcing Project Project Management Project Process Quality Process Quality Project Success SI Project Service Quality