IT 아웃소싱 어플리케이션 운영 계약모델에 대한 실증적 연구

• 영문명: An Empirical Study on Contract Model for IT Outsourcing Application Operation
• 발행기관: 한국IT서비스학회
• 저자명: 김흥식(Heung shik Kim) 박소아(So ah Park)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제16권 제2호, 45~60쪽, 전체 16쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2017.06.30

영문 초록

The study suggests a contract model of application operation through case study of A bank s IT outsourcing application contract based on workload. The IT outsourcing order form has a problem in that the scope of work is ambiguous due to the integration of operation and maintenance. In this study, application operation and maintenance were separated by referring to application operation history provided in ISO/IEC15504-5 standard. The scope of the IT outsourcing service was clarified by organizing the definition and detail activities of the application operation business. Application operation contract method has generally applied estimation method by the number of input manpower and period by agreement between buyer and client. As there is no activity to calculate the number of input manpower based on the operational work history and based on the standard workload per activity. In this case is not guaranteed due to the simple agreement between the contractors. In this paper, we propose an application operating cost estimation model that measures the size of the operating software using function point analysis that is the basis of application operation tasks. In order to verify the validity of the application operation cost model, we verified the correlation between the application size and the labor cost through regression analysis using SPSS.

목차

1. 서 론

2. 이론적 고찰

3. 연구모델

4. 연구방법 및 분석

5. 결 론

References

키워드

IT Outsourcing Application Operation Application Maintenance Function Point Analysis Software Size Estimation Service Level Agreement Fixed Cost Variable Cost