지역사회서비스 창업에 있어 관계마케팅에 관한 연구

• 영문명: A Study on the Relationship Marketing in Community Services Start-up: Focusing on the Relationship trust and Relationship Satisfaction Factors
• 발행기관: 한국창업학회
• 저자명: 이현주(Hyun Ju Lee)
• 간행물 정보: 『한국창업학회지』제11권 제2호, 1~22쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2016.06.30

영문 초록

The purpose of this study was to verify the relationship marketing factors(relationship orientation, mutual disclosure, customer orientation) may specifically affect the relationship trust and relationship satisfaction of community services. To investigate such research question, this study was to execute the questionnaire from an the users of the child·adolescent psychological support service which represents as part of community services. From the result of this research above, it may be summed up as follows. First, this study has found out that the higher the customer orientation of relationship marketing factors, the higher the relationship trust. Second, this study has found out that the higher the relationship orientation of relationship marketing factors, the higher the relationship trust. Third, this study has found out that the higher the customer orientation of relationship marketing factors, the higher the relationship satisfaction. Fourth, this study has found out that the higher the mutual disclosure of relationship marketing factors, the higher the relationship satisfaction. Implication of this study can contribute to enhance the relationship trust and relationship satisfaction of community services through the relationship marketing.

목차

Ⅰ. 서론

Ⅱ. 이론적 논의

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

Abstract

키워드

Relationship Marketing Relationship Orientation Mutual Disclosure Customer Orientation Relationship Trust Relationship Satisfaction