서비스 산업 혁신을 위한 서비스 디자인 경쟁력 강화 전략

• 영문명: Developing Strategy of Service Design Competitiveness for Service Industry Innovation
• 발행기관: 한국IT서비스학회
• 저자명: 권혁인(HyeogIn Kwon) 주희엽(HiYeob Joo) 배수정(SooJeong Bae)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제10권 제3호, 285~296쪽, 전체 12쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.09.30

영문 초록

Recently world industry trends is moved from manufacturing to service. As a result product-market ideology is central to the service enabler of the service. And value creation and delivery of consumer-oriented services as the core design industry is gaining popularity abroad. But the Service design to dispose of the whole process from planning to be done systematically is not yet established a clear concept. This study suggested problems of the current service design industry, service plans and strategies for the development of service design through open Questionnaire and FGI(Focus Group Interview) for using service model methodology which is presented by Hyeogln Kwon et al.(2010). And we also consider 27 kinds of developing challenges for service design industry innovation by 6 sectors. such as workforce. R&D, legal framework, lay the foundation, knowledge service and collaborative service.

목차

Abstract

1. 서론

2. 서비스 디자인 개요

3. 산업육성을 위한 서비스 모델

4. 연구설계

5. 분석결과

6. 결론 및 시사점

참고문헌

저자소개

키워드

Service Design Service Science Service Innovation Design Management Service Design Strategy