교수자의 정서적 공감이 라포와 학생만족도에 미치는 영향: 호텔관광분야 4년제 대학생을 대상으로

• 영문명: A study on the relationship between the emotional empathy of the instructor and the rapport formation and student satisfaction: Focusing on students majoring in hotel and tourism
• 발행기관: 한국해양관광학회
• 저자명: 김동규(Dong-Kyu Kim) 조현진(Hyun-Jin Jo) 김영신(Young-Sin Kim)
• 간행물 정보: 『해양관광연구』제18권 제2호, 147~162쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2025.06.30

국문 초록

This study analyzed the direct effect of the emotional empathy of the instructor on rapport, verified the effect of emotional empathy on student satisfaction, and confirmed whether rapport formation mediates the relationship between emotional empathy and student satisfaction. Since students majoring in the hotel and tourism field are required to have both interpersonal service skills and field practical skills, it is important to have a positive learning experience through relationships with professors. The theoretical implications of this study are as follows. First, it was confirmed that the emotional empathy of the instructor had a significant effect on student satisfaction. Second, it was found that rapport was formed through the emotional empathy of the instructor. Third, the mediating effect of rapport was verified in the relationship between the emotional empathy of the instructor and student satisfaction, which is the core of this paper. This means that it can increase students’ satisfaction with their department life and improve their trust in their major, and the importance of the mediating role of rapport formation was proven.el.

목차

Ⅰ. 서 론

Ⅱ. 연구의 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

교수자 정서적공감 라포 학생만족도 호텔관광 Professor emotional empathy rapport student satisfaction Hotel and Tourism