전자정부서비스 이용 종류와 만족도와의 관계에 대한 연구

• 영문명: A Study on the Relationship between Types of e-government Service Use and Satisfaction
• 발행기관: 한국IT서비스학회
• 저자명: 이동근(Dong Keun Lee) 윤서일(Seo Il Yoon) 황대욱(Dae Wook Hwang)
• 간행물 정보: 『한국IT서비스학회지』제24권 제2호, 1~16쪽, 전체 16쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2025.04.30

국문 초록

Recently, e-government services have become increasingly diverse depending on websites and mobile applications. This study started from the question of what type of e-government service the public perceives to be the most satisfied or dissatisfied, and who among the public perceives to be satisfied and dissatisfied with e-government services. We analyzed how demographic characteristics and service types affect service users' satisfaction. As a result of the analysis, the level of education, the average annual household income, residents living in non-metropolitan areas had a effect on satisfaction with e-government services. Among the types of services that have a positive (+) effect on satisfaction with e-government services, the 1st priority is knowledge and information services (app), the 2nd priority is economic activity and employment services (web), and the 3rd priority is lifestyle and leisure services (web), it was confirmed that the 4th priority was knowledge and information service (web), and the administrative civil service service was found to have no significant effect on satisfaction with e-government services for both the web and app. Based on the results of this study, it was suggested that measures are needed to improve the satisfaction of vulnerable groups in using e-government services and to improve satisfaction with administrative civil service services such as Government 24.

목차

1. 서론

2. 이론적 배경

3. 연구방법

4. 연구결과

5. 결론

참고문헌

키워드

Type of e-Government Service e-Government Service Satisfaction Vulnerable Groups Government 24