특급호텔 식음료부서 구성원의 직원가치제안(EVP)은 조직감정, 조직열의, 조직충성도에 어떠한 영향을 미치는가?

• 영문명: How does the Employee Value Proposition (EVP) of Members in a Luxury Hotel's Food and Beverage Department Affect Organizational Emotion, Organizational Engagement, and Organizational Loyalty?
• 발행기관: 한국해양관광학회
• 저자명: 정연국(Yeon-Kook Jeong) 신동진(Dong-Jin Shin)
• 간행물 정보: 『해양관광연구』제18권 제1호, 157~178쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2025.03.31

국문 초록

This study aims to assess how employee value propositions (EVPs) affect organizational emotion, organizational engagement, and organizational loyalty among members of food and beverage departments in luxury hotels. To achieve the purpose, a research model was established based on four hypotheses derived from the existing literature. To test the proposed hypotheses and research model, data were collected from 220 hotel employees working in five-star hotels located in Seoul and the metropolitan area. The study utilized a structural equation model with reliable and valid scales for analysis. The results are as follows: First, Employee Value Proposition had a positive and significant effect on organizational emotion. Second, Employee Value Proposition had a positive and significant effect on organizational engagement, while Rewarding EVP did not. Third, organizational emotion had a positive and significant effect on organizational loyalty. Fourth, organizational engagement had a positive and significant effect on organizational loyalty. This study highlights the crucial role of EVP in fostering positive organizational emotion and enhancing employee engagement in the hotel industry. The results suggest that organizations should develop comprehensive EVP strategies, particularly focusing on intrinsic and developmental aspects, to improve employee engagement and loyalty. The study provides theoretical and practical implications for human resource management in the hospitality sector.

목차

Ⅰ. 서 론

Ⅱ. 이론적 연구

Ⅲ. 연구방법

Ⅳ. 실증분석

Ⅴ. 결론과 제언

참고문헌

키워드

직원가치제안 조직감정 조직열의 조직충성도 Employee Value Proposition EVP organizational emotion organizational engagement organizational loyalty