Managing turn-taking through beep sounds by Bixby: Applying conversation analysis to human-chatbot interaction constructions

• 영문명: Managing turn-taking through beep sounds by Bixby: Applying conversation analysis to human-chatbot interaction constructions
• 발행기관: 경희대학교 언어정보연구소
• 저자명: 라지영 이요안
• 간행물 정보: 『언어연구』제40권 Special Edition, 61~87쪽, 전체 27쪽
• 주제분류: 인문학 > 언어학
• 파일형태: PDF
• 발행일자: 2023.09.30

영문 초록

This paper explores turn-taking between users and Bixby, a Samsung voiceassistant. While using a simplified turn-taking system designed to guide users, Bixby doesnot fully understand and replicate the complex turn-taking system that characterizes humaninteraction. Utilizing Conversation Analysis (CA), this paper highlights the limitations ofBixby’s turn-taking system, which relies on mechanical cues such as ding↓↑ to indicate turninitiation and turn completion. These cues prove inadequate in accommodating the dynamicnature of human interaction, causing confusion in users regarding when and how to talkto the digital assistant. Users often predict turn endings based on their familiarity with humanturn-taking, which is often incompatible with Bixby’s rigid turn-taking mechanisms. Thisstudy incorporates insights form CA and applies sequential analysis to interactions betweenhumans and the voice digital assistant to explicate how Bixby’s turn-taking mechanisms becomeproblematic. This information helps explore ways to improve these interactions.

목차

1. Introduction

2. Literature review

3. Methods

4. Results

5. Conclusion

References

키워드

conversation analysis conversational interface dialogue system human-computer interaction repair turn-taking