The Impact of Resilience on Job Performance and Work Engagement through Corporate Social Responsibility: In the Case of Vietnamese Hospitality and Tourism Industry

• 영문명: The Impact of Resilience on Job Performance and Work Engagement through Corporate Social Responsibility: In the Case of Vietnamese Hospitality and Tourism Industry
• 발행기관: 한국관광학회
• 저자명: Won Ji Chung Chui Jeong
• 간행물 정보: 『한국관광학회 국제학술발표대회집』제91차 강원 국제학술대회, 745~752쪽, 전체 8쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2022.02.15

영문 초록

This paper examines the impact of employee perceptions of organizational corporate social responsibility (CSR) practices on their resilience. Moreover, resilience on job performance and work engagement is measured to understand employees ’ state of mind during the pandemic. The research adopted mixed methods approach of conducting semi-structured interviews of 12 employees ranging from staff members, managers, head of departments and general manager currently working in a hotel or a resort in Vietnam. Quantitative data is conducted through an on-site 5-point Likert Scale survey in a total of seven hotels and resorts in Vietnam. The research is to and approach diverse CSR for employees and reshape crisis management plan for Vietnamese hospitality industry endure and to -welcome travelers for post pandemic.

키워드

Resilience Ccorporate social responsibility job performance work engagement