Research on Product Service Design of Unmanned Self-service Coffee Machine Based on Scenario Thinking and SAPAD

• 영문명: Research on Product Service Design of Unmanned Self-service Coffee Machine Based on Scenario Thinking and SAPAD
• 발행기관: 한국서비스디자인학회
• 저자명: Anqi Zhou Younghwan Pan
• 간행물 정보: 『한국서비스디자인학회 학술대회자료집』2023년 봄학술대회 발표집, 4~11쪽, 전체 8쪽
• 주제분류: 예술체육 > 미술
• 파일형태: PDF
• 발행일자: 2023.06.24

영문 초록

This paper discuss the application of scene thinking and product Construction design (SAPAD) theoretical framework based on semiotics in unmanned self-service coffee machine products, and reconstructs the service content and service system of the new unmanned self-service coffee machine products. Taking the unmanned self-service coffee machine in an office building in China of Hangzhou as an example, Firstly the product application scenario of unmanned self-service coffee machine is determined. Then the SAPAD theoretical framework is applied to conduct multidimensional analysis of behavior--meaning--object, and a new functional module of self-service coffee machine was constructed in the objective scene. Finally, the service system of unmanned self-service coffee machine is designed in the target scene, to help improve the product function and enhance user experience of unmanned self-service coffee machine.

키워드

Product service system User experience Scenario-based thinking SAPAD