Rasch 모형을 이용한 헤어미용전문가의 인적서비스품질 측정도구 개발 및 타당화

• 영문명: Development and Validation of Human Service Quality Scale for Hair Beauty Experts Using Rasch Model
• 발행기관: 한국인체미용예술학회
• 저자명: 김은향 이재숙
• 간행물 정보: 『한국인체미용예술학회지』제24권 제2호, 281~308쪽, 전체 28쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2023.06.20

영문 초록

This study attempted to develop hairstylists’ human service quality-measuring instruments and verify their validity. It has reached the following conclusions through a series of research procedures: First, in research 1, inductive contents analysis was performed with open-ended questions in order to develop a human service quality construct for hairstylists. As a result, 6 categories were derived: professionalism, intimacy, appearance, reliability, consequence, empathy. Second, in research 2, 6 factors and 70 questions were developed based on the human service quality construct. After statistical analysis, 6 factors and 25 questions were obtained. Third, in research 3, according to analysis of the validity of the human service quality-measuring instruments, the construct was confirmed valid. After a series of the above procedures (researches 1-3), this study developed a human service quality scale perceived by consumers and verified its validity.

목차

Ⅰ. 서론

Ⅱ. 이론배경

Ⅲ. 연구방법

Ⅳ. 결과 및 고찰

Ⅴ. 논의

Ⅵ. 결론 및 제언

참고문헌

키워드

헤어미용전문가 인적서비스품질 척도 타당도 라쉬모형 Hair Beauty Expert Human Service Quality Scale Validation Rasch Model