민간 중심 디지털 공공 서비스 적합성 평가 프레임워크 개발 및 시범 적용 연구

• 영문명: Development and Application of Private-focused Digital Public Service Evaluation Framework: Focused on AHP Analysis
• 발행기관: 한국IT서비스학회
• 저자명: 이상준 이대철
• 간행물 정보: 『한국IT서비스학회지』제22권 제2호, 71~92쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2023.04.30

영문 초록

Globally, under the leadership of advanced ICT countries, the private sector is promoting various policies to promote the digital transformation of public services. Looking at the research trend, design of public service indicators, development of evaluation system, and empirical research are being carried out steadily, but there are insufficient research cases on models in which the private sector participates in the planning, development, and operation of public services. In this study, Private-centric digital public service suitability evaluation indicators were discovered through interviews with experts in various fields, and weights for each indicator were analyzed through AHP evaluation. In addition, by applying the analysis results to 18 digital public services on a trial basis, the importance and priority of evaluation indicators for each service were derived, and at the same time, the evaluation framework was designed and applied to diagnose implications. As a result of the study, ‘social utility', ‘corporate acceptability', and ‘public acceptability' were selected as the top three indicators of suitability evaluation. At this time, it was analyzed that the weight of the ‘company acceptability' index, which includes sub-indices such as ‘service profitability', ‘service scalability', and ‘private initiative possibility', was the highest among the three top indicators. As a result of the demonstration for public services, “IoT facility unmanned remote monitoring service”, “blockchain real estate transaction service”, and “digital twin disaster prediction service” were evaluated as the most suitable public services for the transition to the private sector.

목차

1. 서론

2. 연구추진 배경

3. 연구추진 절차

4. 연구 방법 및 설계

5. 연구 결과

6. 결론

참고문헌

키워드

Private-Centric Digital Public Service Ahp Analysis Evaluation Framework Service Indicators