Tourists’ satisfaction and loyalty intention at Shariah compliant private hospitals in Malaysia

• 영문명: Tourists’ satisfaction and loyalty intention at Shariah compliant private hospitals in Malaysia
• 발행기관: 한국관광학회
• 저자명: Muhammad Khalilur Rahman Suhaiza Zailani
• 간행물 정보: 『International Journal of Tourism Science』Vol.18 No.4, 1~17쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.11.30

영문 초록

This paper aims to examine the determinants of Muslim medical tourists’ satisfaction and its impact on loyalty intention for medical treatment at shariah compliant private hospitals in Malaysia. Information from a study of 224 Muslim medical tourists who had received medical care from Sharia-compliant hospitals was considered using structural equation modelling technique. The findings indicate that shariah-compliant amenities and physicians’ Islamic medical services quality have a significant positive relationship with Muslim medical tourists’ satisfaction; while, nurses’ Islamic medical services quality has no significant relationship with it. The results also provide evidence that Muslim medical tourists’ satisfaction is dependent on their loyalty intention. The research outcome provides valuable information in comprehension the critical Islamic medical services quality and most purposes to help Shariah-compliant hospitals offer quality medical services that attract the Muslim medical tourists.

목차

1. Introduction

2. Islamic medical tourism and destination

3. Literature Review

4. Methodology

5. Results and Discussion

6. Conclusion and Implications

7. Limitations and suggestions for future research

References

키워드

Muslim medical tourist Islamic medical services quality Shariah amenities Satisfaction Loyalty intention