카지노 딜러의 직무특성이 소진에 미치는 영향

• 영문명: A Study on the Impact of Job Characteristics on Burn-Out of Dealer: Focusing on the Mediating Role of Emotional Labor
• 발행기관: 관광경영학회
• 저자명: 하선영 이수광
• 간행물 정보: 『관광경영연구』제16권 제3호, 365~381쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.09.30

영문 초록

Behavioral perspective which emphasizes behavioral changes made by certain human resource management practices has deepen insight to human behavior at organizations. But this study explores the emotional aspects of human behavior. Based on critical review of the previous studies on job characteristics, burn-out, and emotional labor this study hypothesizes that job characteristics decreases burn-out and emotional labor mediates the relationship. The results of the study, with 296 samples of casino dealers, show that the job characteristics decreased burn-out except autonomy of the job which is one of five factors of job characteristics. And emotional labor partially mediates the relationship between the two constructs. The results of this study implies that burn-out could be decreased according to the job characteristics. To be more specific the more variety, identity, importance, and feedback job has, the less burn-out occurs. And job characteristics could diminish burn-out through emotional labor.

목차

Ⅰ. 서론

Ⅱ. 이론적 연구 및 가설의 설정

Ⅲ. 연구 설계 및 실증분석

Ⅴ. 결론

참고문헌

키워드

emotional aspect job characteristics burn-out emotional labor