호텔 여성직원이 지각하는 직장-가정갈등이 승진장벽 및 서비스품질지각에 미치는 영향

• 영문명: The Effect of Work-Family Conflict Perceived by Hotel Female Employees on Glass Ceiling and Perceived Service Quality
• 발행기관: 관광경영학회
• 저자명: 최우성
• 간행물 정보: 『관광경영연구』제15권 제1호, 167~185쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.04.30

영문 초록

Women are still scarce in top leadership positions in wealthy industrialized societies in spite of substantial gender equity in education and the entrance of an increasing number of women into high prestige professions and managerial jobs long dominated by men. This phenomenon has been called the glass ceiling. The glass ceiling refers to a specific type of labor market disadvantage encountered by woman and minorities in advancing to the top position in organizational hierarchies. The purpose of this study is to identify the relationship between work-family conflict and glass ceiling perceived by hotel women employees and perceived service quality. The result of analysis as followings. First, the higher work-family conflict is perceived by hotel women workers, the more they have positive influence on their glass ceiling. Second, glass ceiling has negative influence on perceived service quality.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

work-family conflict glass ceiling perceived service quality Women Workers