카지노 테이블영업 여성근무자의 정서지능은 고객의 언어폭력이 자신의 정신건강에 미치는 영향을 완화시킬까?

• 영문명: Does Emotional Intelligence of women working for casino table game buffer the negative effects of customer verbal aggression on mental health of them?
• 발행기관: 관광경영학회
• 저자명: 김권수
• 간행물 정보: 『관광경영연구』제19권 제5호, 245~265쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2015.12.31

영문 초록

This study aims to examine the moderating effect of emotional intelligence between customer verbal aggression and worker’s mental health. Data which is made by Kangwonland Labor Union to search for working environment of women workers is used. Samples are focus on 390 table game workers. The results of the analysis revealed that customer verbal aggression and understanding others’ emotion affect worker’s mental health negatively, emotion control and understanding their own emotion affect positively, and emotional intelligence does not buffer the negative effects of customer verbal aggression on worker’s mental health. And woman who married and(or) has been working for more than 10 years is more healthy than someone who does not. Based on these results, the ways for casino company to improve women workers’ mental health working for table game are suggested.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅳ. 결론

참고문헌

키워드

Customer Verbal Aggression Emotion Intelligence Mental Health Emotion Control Understanding Their Own Emotion Understanding Others’ Emotion