외식업 종사자의 감성지능이 자기효능감, 직무만족과 조직몰입에 미치는 영향 연구

• 영문명: The Effects of Emotional Intelligence of Foodservice Employees on Self Efficacy, Job Satisfaction and Organizational Commitment
• 발행기관: 관광경영학회
• 저자명: 이정은
• 간행물 정보: 『관광경영연구』제20권 제6호, 415~438쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.11.30

영문 초록

In the middle of recent changing business environment, it is more important than anything else for each company to secure and manage human resources equipped with core competencies in order to sustain its competitiveness and achieve high business performance. Particularly in the hospitality industry including foodservice where human services are the foundation of the business, dependency on human resources is quite high. Therefore, research is required on emotional intelligence emphasizing effectiveness in the affective aspect of human resource management as one of strategies to secure and manage highly competent human resources. This study analyzed how superiors’ emotional leadership affects employees’ self-efficacy, how employees’ emotional intelligence plays a positive moderating role on the effect relationship, and how superiors’ emotional leadership and employees’ self-efficacy affect organizational performance. From these analyses were derived results as emotional intelligence had a positive effect on self-efficacy. self-efficacy had a positive effect on job satisfaction and organizational performance.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Emotional Intelligence Self‐Efficacy Job Satisfaction Organizational Commitment