카지노 직원이 지각하는 언어폭력과 상사의 비인격적 감독이 직무만족과 이직의도에 미치는 영향

• 영문명: Effects of Casino Employees-perceived Verbal Violence and a Superior's Impersonal Supervision on Job Satisfaction and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 윤수경 조태영 육풍림
• 간행물 정보: 『관광경영연구』제20권 제4호, 131~159쪽, 전체 29쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.07.31

영문 초록

The purpose of this study is to determine the effects of superior’s inhuman supervision and verbal violence (customers’ verbal violence and superiors’ verbal violence) on casino employees’ level of job satisfaction and turnover intention and to propose casino employee human resource administration and marketing implications for the casino industry. Collected data were statistically analyzed using the package programs of SPSS 20.0 for Windows and AMOS 20.0, after the process of data coding. Frequency analysis, reliability and validity analysis, exploratory factor analysis, confirmatory factor analysis, correlation analysis and structural equation modeling analysis were performed. First, inhuman supervision was found to have a significant negative effect on level of job satisfaction. Second, customers’ verbal violence was not found to have any statistically significant effect on level of job satisfaction. Third, superiors’ verbal violence was not found to have any statistically significant effect on level of job satisfaction. Fourth, level of job satisfaction was found to have a significant negative effect on the turnover intention.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Inhuman Supervision Verbal Violence Job Satisfaction Turnover Intention