여행업 종사자의 감성지능과 직무만족에 관한 연구

• 영문명: A Study on the Effects of Emotional Intelligence on Job Satisfaction in Travel Agencies
• 발행기관: 관광경영학회
• 저자명: 김희성 박승영
• 간행물 정보: 『관광경영연구』제20권 제5호, 99~119쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.09.30

영문 초록

The Focus of the study is to show the critical importance of effective emotional intelligence to job satisfaction, communication in its relationship and role conflict. we also investigated the impact of communication in its relationship and role conflict as moderators of the relationship between emotional intelligence and job satisfaction to understand the influence of communication in its relationship and role conflicts. The result suggest that the emotional intelligence had a significant influence on the communication in its relationship and role conflict except for job satisfaction. the proposed interaction effects between emotional intelligence and communication in its relationship on job satisfaction are also supported.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Emotional Intelligence Conflict role Communication in its relationship Job satisfaction