호텔조직에서 리더십 스타일이 갈등관리전략과 팀 효율성에 미치는 영향

• 영문명: The effects of leadership styles on strategies of conflict management and team effectiveness in Hotels.
• 발행기관: 관광경영학회
• 저자명: 강헌주 이주형
• 간행물 정보: 『관광경영연구』제20권 제2호, 51~77쪽, 전체 27쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.03.31

영문 초록

This study was to investigate the effects of leadership styles on strategies of conflict management and team effectiveness in hotel service teams. The data were collected from a survey of 241 service team members in hotel industry. Structural Equation Models revealed that leadership styles had indirect effects on team effectiveness through strategies of conflict management(cooperative and aggressive strategies). In addition, cooperative and aggressive strategies of conflict management had mediating role between leadership styles and team effectiveness. These results suggest that transformational leadership may help team members manage conflicts for their mutual benefit. But transactional leadership may not help team members manage conflicts .for teamwork. Implications and suggestions for future studies were discussed.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 분석결과

V. 결론

참고문헌

키워드

Transformational Leadership Transactional Leadership Strategies of Conflict Management Team Commitment Team Service Performance Team Effectiveness