항공사 종사원의 역할갈등, 역할모호성이 직무태도에 미치는 영향

• 영문명: The Influence of the Role Conflict, Role Ambiguity and Self Efficacy on Job Attitude of Flight Attendant in Airline
• 발행기관: 관광경영학회
• 저자명: 조주은 김점남
• 간행물 정보: 『관광경영연구』제20권 제1호, 229~249쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.01.31

영문 초록

The challenges of coping with job stress recognized by organizational members in the airline services where organizations success is determined by human resources need to be solved by companies that provide such services. In regards to such present condition, previous studies stated that individual goals and job stress have a direct effect on outcomes such as individuals behaviors. Accordingly, this study analyzed the mediating effect of self efficacy in the relation of role stress and job attitude for airline cabin crew that are experiencing many difficulties from job stress resulting from customers and organizations. Focusing on the role of self efficacy parameter, the study was conducted by examining the relation of influence on job satisfaction and organizational commitment of airline cabin crew to present relevant implications. In regards to the study findings, role conflict with insignificant values related to job attitude was dismissed. While role conflict had negative effect on self-Efficacy, role ambiguity had positive effect on self-Efficacy. It was also found that self efficacy has a significant effect on job attitude.

목차

Ⅰ. 서론

Ⅱ. 선행연구 검토

Ⅲ. 연구 설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Role Conflict Role Ambiguity Self Efficacy Job Satisfaction Job Commitment