여행사 종사원의 종사원만족이 조직몰입과 이직의도에 미치는 영향

• 영문명: The Effects of Employee Satisfaction of Travel Agency Employees on Organizational commitment, and Turnover Intention: Focusing on Mediation Effects of Organizational Commitment
• 발행기관: 관광경영학회
• 저자명: 유정선
• 간행물 정보: 『관광경영연구』제20권 제1호, 69~94쪽, 전체 26쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.01.31

영문 초록

The purpose of this study was to investigate the relationship among Employee Satisfaction, Organizational Commitment, Turnover Intention. The self-Communication method was adopted to collect the data during March and April 2015. It was found as follows: First, regarding the relationship between Employee satisfaction and Organizational Commitment, those of Job satisfaction, Welfare and support, and Salary positively affect Affective commitment. Those of Promotion and evaluation, Job satisfaction, and Salary positively affect Normative Commitment. Also those of Salary, and Job satisfaction positively affect Continuance Commitment. Second, regarding the relationship between Organizational Commitment and Turnover Intention, both Affective and Continuance Commitment negatively affect Turnover Intention. Third, regarding the relationship between Employee Satisfaction and Turnover Intention, those of Salary, and Welfare and support negatively affect Turnover Intention. Fourth, each of Affective and Continuance Commitment show a mediation effects between Employee Satisfaction and Turnover Intention.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계와 방법

Ⅳ. 분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

Organizational Commitment Affective Commitment Job Satisfaction Normative Commitment Continuance Commitment Turnover Intention