심리적 계약위반 지각이 호텔종사원의 이직의도에 미치는 영향 연구

• 영문명: A Study on the Effects of Hotel Employee’s Recognition of Psychological Contract Breach on Their Turnover Intention: The moderating effects of trust in management
• 발행기관: 관광경영학회
• 저자명: 박호현
• 간행물 정보: 『관광경영연구』제22권 제3호, 515~538쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.05.31

영문 초록

The purpose of this study is to empirically test the moderating effects of trust in management on the relationship between psychological contract breach and turnover intention that hotel employees might feel at the workplace. For this purpose, the investigator conducted an empirical survey based on literature materials. The questionnaire technique was used to fulfill the goal of the empirical survey. The subjects participating in the survey were employees at a deluxe hotel. Collected data was put into a frequency analysis with the SPSS 23.0(for Windows) and AMOS 23.0, after the coding process. Factor analysis, validity analysis, and reliability analysis followed for psychological contract breach, turnover intention, and trust in management. The investigator also conducted regression analysis to examine influential relations among the variables and multiple group analysis to examine the effects of psychological contract breach on turnover intention according to the moderating effects of trust in management. The test results were as follows: first, psychological contract breach had positive (+) effects on turnover intention. Secondly, trust in management had moderating effects on the relationship between psychological contract breach and turnover intention. Based on these findings, corporations need to develop a program to help hotel employees form a close relationship with management and put trust in them on the basis of the proper personnel size maintained to stabilize employment, steady labor-management relations, and trust-based management by communication. The findings imply that corporations should work on education and training to minimize the cases of psychological contract breach, practical wages and welfare, and fair and transparent personnel management.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 실증분석 결과

Ⅴ. 결론

참고문헌

키워드

Hotel Employee Psychological Contract Violation Turnover Intention Executive Trust