공항공사와 항공사 아웃소싱 직원의 근무환경과 직무만족, 조직 유효성 간의 관계 연구

• 영문명: A study on Relationship between perceived working environment, job satisfaction and organization effectiveness for outsourcing staffs of airport cooperation and airlines at the Incheon International Airport
• 발행기관: 관광경영학회
• 저자명: 권순호 배은주 김성근
• 간행물 정보: 『관광경영연구』제22권 제3호, 71~95쪽, 전체 25쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.05.31

영문 초록

The main purpose is the effectively improving the working conditions of the two groups and keeping a high level of service quality and aims to contribute to raise the world's most competitive airport services. First, recognition on work environment of Incheon International Airport and the airline outsourcing staffs shows that there is a difference. In particular, external working environment related with salaries and benefits, environment-related work conditions and the social working environment related with staff's cooperation, atmosphere at work, etc. has shown a difference. Second, between airlines outsourcing staffs on working environment and organizational citizenship behavior, the relationship of external working environment related with salary, benefits, good working environment and organizational citizenship behavior affects negative(-). Third, the manager of airport cooperation and airline has to make on effort for improvement with constant attention due to the effects of the perception of working environment on job satisfaction and organizational effectiveness is very large impact. Fourth, the difference analysis of the demographic characteristics are more interested and sensitive to working environment, job satisfaction and organizational commitment on less than one year of service staff and spent more than 4 years or 5 years of service staffs. To maintain service competitiveness and quality, it absolutely needs to special care and improvement in order to meet the staffs' interests related to working environment, job satisfaction and organizational commitment working for less than one year staff and over 5 years of service staffs considering change of occupation.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Incheon International Airport Outsourcing Working Environment Airlines