특급호텔 외식 종사원의 직무 스트레스가 직무소진과 이직의도에 미치는 영향

• 영문명: The Effect of Job Stress of Food Service Employees in the Deluxe Hotels on Job Burnout and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 박수정 권나영 신형철
• 간행물 정보: 『관광경영연구』제22권 제5호, 529~551쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.09.30

영문 초록

This study was intended to analyse empirically the relationship between job stress of a special hotel restaurant employee on job loss and job turnover intention. The questionnaire was distributed to food and beverage workers who worked at luxury hotels in Seoul, Gyeonggi Province and Incheon to collect the questionnaire directly from the respondents. The total number of samples used to meet the objectives of the study was 231, and the analytical tool was used in SSPS 18.0. The results of the study are as follows. First, task stress was found to have a positive influence on job loss. Second, job stress was found to have a positive effect on the intention of changing jobs. Third, it has been confirmed that job losses have a positive influence on the intention of changing jobs. It supports existing research that job-related stress has an abomination effect. In other words, management of the task-stress suggests the need to maintain the job satisfaction of the restaurant employees.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결론

참고문헌

키워드

Human Resource Management Job Burnout Internal Marketing.Turnover Intention Job Stress