패밀리레스토랑업체에서의 조직관련 변수에 따른 종합적 품질경영 수행 모형 제안

• 영문명: The Model of TQM Performance according to the Organizational Capacity of the Family Restaurant Industry
• 발행기관: 한국관광학회
• 저자명: 이해영 양일선
• 간행물 정보: 『관광학연구』제28권 제3호, 203~219쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2004.12.31

영문 초록

The purpose of this study was to identify conceptual framework underlying the Total Quality Management (TQM) performance according to organizational variables, including organizational culture, organizational commitment, job satisfaction, burnout, and intention to quit. The findings revealed that organizational culture had an impact on organizational commitment leading to a TQM achievement. Finally, a relationship-oriented organizational culture was the most demanding in enhancing the performance of TQM in every family restaurant.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계 및 방법

Ⅳ. 연구 결과

Ⅴ. 결론

참고문헌

키워드

패밀리레스토랑 조직 조직문화 조직몰입 종합적 품질경영