호텔 종사원의 감성역량이 소진과 업무성과에 미치는 영향

• 영문명: The Influence of Emotional Competence Perceived by Hotel Employees on Burn-Out and Job Performance
• 발행기관: 관광경영학회
• 저자명: 최우성
• 간행물 정보: 『관광경영연구』제23권 제6호, 1~31쪽, 전체 31쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.11.30

영문 초록

This study analyzed influential relationships in which emotional competence as perceived by hotel employees affects burn-out and job performance. Empirical analysis results deduced the following results. First, verifications made of the influential relationships in which emotional competence affects burn-out showed that, of emotional competence, systematic thinking competence, which is knowledge competence, decreases burn-out, skill competence had no statistically significant influential relationship with burn-out, achievement oriented competence and impulse control competence of attitude competence decreased burn-out, and service value competence, which is value competence, decreased burn-out. Second, verifications made of the influential relationships in which emotional competence affects job performance showed that, of emotional competence, systematic thinking competence, which is knowledge competence, increases job performance, of skill competence, positive atmosphere building competence, teamwork building competence, communication competence, and leadership competence increased job performance, and all the factors of attitude competence, which are achievement oriented competence, self-awareness and assessment competence, and impulse control competence, increased job performance, and service value competence, which is value competence, increased job performance. These research results show that emotional competence is an important variable that decreases burn-out and on the other hand, increases job performance. Therefore, to increase the emotional competence of employees in hotel businesses, emotions felt at the workplace, in particular, those that continue for long periods of time, should be figured out and interventions of organizational dimensions are needed to double positive emotions and effectively control negative emotions.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Emotional Competence Burn-Out Job Performance Hotel Employees