호텔 영업부서 직원의 직무만족과 매출목표지향간의 관계

• 영문명: The Relationship between Job Satisfaction of the Hotel Sales Department Employees and Sale Goal Orientation
• 발행기관: 한국관광학회
• 저자명: 윤지환 박영기 김정만
• 간행물 정보: 『관광학연구』제26권 제4호, 187~202쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2003.02.28

영문 초록

Hotel sales department employees play an important role in in the success of hotel business because they provide the service through the direct contacts with customers. Authors conduct of empirical study of the relationship between the job satisfaction of the hotel sales department employees and the sale goal orientation. The result indicated that the satisfaction on the job and the relationship with colleagues were significantly related to the sale goal orientation but the salary and the welfare program were not. Authors suggest that the strategies for managing hotel employees in sales department is essential to improve the performance of hotel.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 연구결과의 해석

Ⅴ. 결론

참고문헌

키워드

호텔 영업부서 직무만족 매출목표지향