항공사 객실승무원의 교류기억체계가 심리적 안전감과 팀 응집력에 미치는 영향

• 영문명: The Effect of Airline Flight Attendant’s Perception of Transactive Memory System on Psychological Safety and Team Cohesion: the mediating effect of psychological safety
• 발행기관: 관광경영학회
• 저자명: 강상묵 유양호
• 간행물 정보: 『관광경영연구』제23권 제5호, 309~329쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.09.30

영문 초록

The purpose of this study aimed to explore 1) the relationships between transactive memory system and psychological safety 2) the relationship between transactive memory system and team cohesion 3) the relationship between psychological safety and team cohesion 4) mediating effect of psychological safety. To achieve these purposes, questionnaire was developed based on previous study and data were collected by airline flight attendant’s. A questionnaire survey was distributed to a total of 300 flight attendants from April 1st, 2019 to May 10th, 2019. Among them, 242 questionnaires were used for actual analysis and the other 58 questionnaires were excluded because of lack of sincerity. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that transactive memory system has a positive effect on the psychological safety. Second, transactive memory system has a positive effect on the team cohesion. Third, psychological safety has a positive effect on the team cohesion. Fourth, it has been found that the psychological safety mediating effects between ransactive memory system and team cohesion.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

Transactive Memory System Psychological Safety Team Cohesion Airline Flight Attendant’s